Please read these terms carefully before making a purchase. By placing an order on Cookie Club, you agree to the following terms and conditions.
📜 General Terms
By using the Cookie Club website and services, you confirm that you are at least 16 years of age and agree to comply with all terms outlined on this page. Cookie Club reserves the right to update these terms at any time. Continued use of the service after changes constitutes acceptance of the revised terms.
All sales are conducted through our website and Discord server.
Cookie Club acts as a marketplace for digital goods (game accounts). All products are digital and delivered electronically.
You are responsible for ensuring your account details remain secure after delivery.
We reserve the right to refuse service to anyone at our discretion.
🛡 Warranty Policy
Every purchase from Cookie Club includes a limited warranty to protect your investment. Our warranty covers issues that are directly related to the account as delivered.
⏰ 6-Hour Warranty
All accounts purchased from Cookie Club are covered by a 6-hour warranty starting from the moment of delivery. During this window, you are entitled to a free replacement if:
The account credentials provided do not work at the time of delivery.
The account does not match the description (e.g. missing skins, wrong level, no email access when advertised).
The account gets locked or recovered by the original owner within the warranty period.
To claim your warranty, open a support ticket on our Discord server within the 6-hour window and provide your Order ID.
The warranty does NOT cover:
Issues reported after the 6-hour warranty period has expired.
Accounts that were modified by the buyer (e.g. password changed, email changed, purchases made) after delivery.
Bans or restrictions caused by the buyer's own actions after delivery.
Loss of access due to the buyer sharing login details with third parties.
⚡ Delivery
We aim to deliver all orders as quickly as possible. Most accounts are delivered automatically or by staff within minutes of payment confirmation.
Fixed Price Accounts are delivered instantly and automatically after payment.
Premium / Custom Accounts are delivered via Discord DM by our staff, typically within minutes.
In rare cases, delivery may take up to 24 hours during high-demand periods. If your order has not been delivered within 24 hours, please open a support ticket.
You will receive your account credentials (email, password) via Discord DM or the order lookup page on our website.
💳 Payments & Refunds
All payments are processed securely through our checkout system. We accept credit/debit cards, PayPal, and cryptocurrency.
All prices are listed in EUR by default. USD conversion is available on the website.
Payment must be completed in full before delivery.
Once an account has been delivered and the credentials have been shared, the sale is considered final.
No refunds will be issued after an account has been delivered. If there is a legitimate issue, we will provide a replacement under the warranty policy above.
⚠ Chargebacks
Filing a chargeback or payment dispute after receiving your order is a violation of these terms. Any buyer who initiates a chargeback will be permanently blacklisted from all Cookie Club services. If you have an issue with your order, contact our support team first — we will always work with you to find a solution.
🔐 Account Security
After receiving your account, you are responsible for securing it. We strongly recommend the following steps immediately after delivery:
Change the account password as soon as possible.
Enable two-factor authentication (2FA) if available.
Update the email address to your own personal email.
Do not share your login details publicly or with anyone else. Sharing credentials voids your warranty.
Do not post screenshots showing account details (email, username) in public channels.
💬 Support & Tickets
Our support team is available 24/7 on Discord. To ensure we can help you as quickly as possible, please follow these guidelines:
Do not DM staff directly. Always open a support ticket through the designated channel on Discord.
English only in support tickets. We cannot guarantee support in other languages.
Only open one ticket at a time. Opening multiple tickets for the same issue will delay your response.
Always provide your correct Order ID (e.g. CC-XXXXXXXX) when contacting support. Without it, we cannot look up your order.
Be respectful to staff. Abusive behavior will result in your ticket being closed.
📜 Limitation of Liability
Cookie Club provides digital goods on an "as is" basis. While we make every effort to ensure product quality and accurate descriptions, we cannot guarantee that game publishers will not take independent action on any account (such as bans unrelated to the sale). Our liability is limited to the warranty terms described above.
Cookie Club is not affiliated with, endorsed by, or connected to Epic Games, Fortnite, or any game publisher. All trademarks and brand names referenced belong to their respective owners.